During our normal opening hours please ring your usual clinic if you have an emergency.

This should be Diss for farm or horse emergencies.

Outside of our normal opening hours please ring 01603 481 201.

Your call will be answered by Medicom, an organisation set up to receive emergency calls. They will ask you for your details and will then send the information to the on call vet who will always be one of our own vets.

Once the vet calls you they will assess the situation and if needed, arrange to meet you at one of our clinics. You may be asked to go to one of our clinics you don’t regularly visit if we think this will be best for your pet.

For our horse and large animal clients the vet will arrange to visit you.

Please remember this service is for emergencies!